F.A.Q.s

Q: How will scanning my ID make this venue a safe place?
A: IDs will be scanned and photos taken of all patrons entering the hotel. These details are then kept in the register for 28days allowing us to identify known trouble makers and ensure that those entering the venue are entering for the sole purpose of enjoying their night in a safe and relaxed manner. By creating an identification loop with CCTV, identification of trouble makers is greatly improved, increasing the level of conviction of offenders involved in incidents. Ultimately, this system acts as a deterrent for potential trouble makers to the hotel.

Q: Other than scanning my ID what else is involved with the Safe Venue Project?
A: The Safe Venue Project also includes the implementation of Head Cams which will see the recording of audio and visual of incidents for the purpose of acting as a deterrent of antisocial behaviour. Regular rostered bathroom checks which will ensure a clean, comfortable and more enjoyable atmosphere for patrons to enjoy. Overall, the Safe Venue Project will aid in the improved professionalism of our venues from both a patron, staff and management point of view.

Q How does the Safe Venue Project help create a better atmosphere for females?
A: All elements of the Safe Venue Project aim to create a more relaxed, incident free environment, free from antisocial behaviour. This is conducive to a feeling of harmony and comfort within the venues which is ultimately appealing to our female market.

Q: Will you be taking an imprint of my license? Will my privacy and security be affected?
A: No, your details will correspond with the photo taken of you on entry. Your personal information is stored securely by management and is protected under the Commonwealth Privacy Act 1988. At no time will your details be passed onto any third party without prior knowledge, with the exception of the police should an incident occur. Your details will also NOT be used for promotional purposes.

Q: What will happen with my scanned details?
A: They will be kept on a register basis only (Similar to and RSL Club). Known trouble makers will be able to be identified this way, allowing us to prevent these people from entering the venue and therefore providing a safer, more relaxed and enjoyable environment for you to enjoy

Q: Why would you volutarily introduce this program?
A: NLG Hotel Group are committed to finding innovative new ways to deliver a new level of professionalism and enjoyment to their patrons across all hotels. The implementation of the SVP will ensure continued low incident rates across all venues allowing patrons to enjoy the many facets of entertainment provided across NLG Hotel Group venues in a clean, safe and relaxed manner.

Q: I don’t think you are allowed to demand I give you my personal information?
A: It is actually a requirement by law that you present a valid form of identification on entry into any licensed premises. This system allows us to identify fraudulent IDs more easily and of fcourse your details are protected by the Privacy Act.

Q: If I look over 25, I thought I don’t have to show ID?
A: All patrons regardless of age are required by law to produce valid Identification on entry to licensed premises.

Q: Since the scanner is linked to other venues can they get access to my details?
A: No all venues that operate the ID scanner system, will be bound by the same privacy laws.

Q What is the Driver Dan Program?
A The Driver Dan Program is an initiative introduced as a part of the Safe Venue Project to venues participating across Australian. The Program encourages groups of people travelling out together to designate a responsible driver to ensure their safe return home at the end of the night.

Q. How does the Driver Dan Program work?
A. Upon entry to participating hotels, patrons can notify staff of their 'designated driver'status to which they will be given a 'Driver Dan' wrist band. Designated Driver's with their 'Driver Dan' wrist band will be provided complimentary juice and soft drink for the duration of their stay at the venue.

Q. What are the benefits of the Driver Dan program?
A. The Driver Dan Program aims to encourage patrons to the venue to designate a responsible driver amongst their group that can also enjoy their night out with friends whilst maintaining their responsibilities to ensure the safe return of their friends home at the end of their night. The program also ensures a positive impact on the local community with patrons exiting venues participating in a swift and safe manner.

VENUES PARTICIPATING

Burleigh Heads	Cremorne
Gladstone Reef	Coffs Harbour
Port Macquarie Hotel

Say Cheese for Cheers Gallery Shots

Click here for more photos

Your turn for designated driver tonight? Good news! All venues participating in the Safe Venue Project initiative offer designated drivers free soft drink all night! Click here to find
out more about the program.

Want to have your say on the Safe Venue Project or current news surrounding the industry? Click here
to view latest news and updates, view others' comments and have your
opinion heard!

Cheese for Cheers - The “Say Cheese for Cheers” campaign will see patrons
of venues participating have their ID scanned on arrival at the door. There are awards available such as the "best cheese award" with great prizes! Click here to find out more.